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Careers

STARLAB is a successful, fast-growing and innovative company. Please send us your CV if you are interested in joining our team.

Current vacancies:


Internal Telesales and Customer Support
Reporting to: Office Manager
Hours: 37.5 per week
Salary: 16-24K depending on experience

Due to the continued growth and success of STARLAB UK, we are currently looking to recruit a full-time, office based Internal Sales Specialist into our expanding team. This role offers great career opportunities to the right individual, taking on the following responsibilities:

  • Engage with potential new customers through cold calls and emails
  • Supporting the Account Managers, finding, developing and growing existing business
  • Assist Account Managers in responding to customer needs as they arise
  • Helping Account Managers with diary planning and appointments
  • Supporting the Sales Team with Exhibitions, when required
  • Answering technical queries with customers and supporting the office team, when required
  • Document communications with customers and keep up to date the customer relationship management (CRM) database. Help with CRM initiatives
  • Look after telephone accounts
  • Prospecting and researching for new business
  • Targeted Telesales on products or business
  • Helping the tenders team
  • Supporting the product team where required
  • Excel Reporting
  • Identify and target potential new customers through effective market, revenue, and literature analysis
  • Provide excellent customer service by following through with prompt solutions to all customer inquiries.

A knowledge of the laboratory environment / laboratory equipment and consumables in the life science market is essential.

Qualifications

  • BSc preferred but if not must have at least 2 years lab experience
  • Hands on experience in an academic or biotech laboratory setting
  • Familiarity with a variety of sales concepts, practices, and procedures is an asset.
  • Excellent time management and organisational skills
  • Highly motivated and capable of working effectively as part of a dynamic office team.
  • Excellent experience with Excel / SAP would be useful
  • Demonstrated track record of being pro-active and assertive in accomplishing goals.
  • Proven ability to think strategically and problem solve
  • Desire to work in a dynamic and fast paced environment
  • Be a pro-active, contributing member of the team

 

English required. German an asset.
Be a pro-active, contributing member of the team

 

Benefits

20 days per annum plus statutory holidays and Christmas Closure. Holiday period runs from January-December. 
After 2 years’ service 21 days, after 3 years 22 days, after 5 years 25 days.


Group Personal Pension: Automatic enrolment after 3 months’ service, or available immediately upon request.

Private Health Care/Health Cash Plan: available upon successful completion of your probationary period.
Comprehensive In-House Training

The above description is an outline of the duties of the job function and should not be regarded as final. STARLAB (UK), Ltd reserves the right to modify any of the above duties following consultation with the employee.

Our intention is to work closely with all employees to ensure that a process of continual development is observed, for this to work effectively we will require input from both employee and manager.

Should the above role be of interest please send applications to hr@starlab.co.uk


Lab/Field Based Service & Calibration Technician

Location: Milton Keynes

 

Job Description
We currently have an exciting opportunity for a Lab/Field Service Technician to join our Service team on a permanent basis; providing the service and calibration of pipettes to our varied customer base. The successful candidate will primarily work alongside our Laboratory Technicians based at our Milton Keynes Office. You will be expected to travel to external clinics around the UK when required to service and calibrate pipettes at the customer site to assist with business demand. We service and calibrate all makes and models of pipettes both manual and electronic in accordance with ISO policies.

Overview of the Role:
To service, repair, calibrate and perform preventative maintenance of pipettes both in-house and at customer sites; always ensuring Caltech (Service Department) operates to ISO 17025 standard within our industry.
The role will involve travelling to client locations throughout the UK and the need for overnight stays may be required.
To work towards targets agreed in conjunction with the Service Manager. To make positive contributions within the team. Administration support is also expected.

The Ideal Candidate:
Ideally you will have experience of working in a laboratory or service environment and will have experience of the use of pipettes; however, this is not essential as full training is provided.

Key Duties:

  • To act as an Ambassador of STARLAB (UK), Ltd at all times
  • To ensure Caltech operates to the ISO 17025 standard
  • To have full understanding of the laboratory’s Quality Manual
  • Clean and service pipettes to the approved standard
  • Maintain records of pipettes serviced
  • Ensure correct health and safety practice is adhered to
  • Responsible for equipment needed for on-site calibration i.e. pipette spares, paper etc.
  • Ensure targets are achieved
  • Regular meetings for feedback within the group

You must have:

  • The ability to work with very small components
  • Excellent attention to detail
  • Good customer service skills
  • The ability to learn and handle technical enquiries, speaking with customers and problem-solving
  • Be PC literate in Microsoft products including Word, Excel & Outlook with the willingness and ability to learn bespoke software
  • Reliable and flexible
  • A good basic level of English and Maths
  • The ability to work alone as well as part of a team
  • Have a full driving licence
  • Eligibility to work in the UK

Benefits:

  • Competitive Salary
  • Training
  • Performance-Based Bonus Scheme
  • Progressive Holiday Allowance
  • Pension
  • Health Care
  • Expenses
  • Pool Car provided for business travel to customer site
  • Free Parking

The above description is an outline of the duties of the job function and should not be regarded as final. STARLAB (UK), Ltd reserves the right to modify any of the above duties following consultation with the employee.

Our intention is to work closely with all employees to ensure that a process of continual development is observed, for this to work effectively we will require input from both employee and manager.

Should the above role be of interest please send applications to hr@starlab.co.uk