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Service Levels

Standard Servicing

1-STAR Service & Calibration

  • Pipette dismantled, cleaned internally, inspected and leak tested
  • Where necessary, worn parts are replaced
  • Pipette cleaned externally
  • If necessary, your pipette will be adjusted to comply and recalibrated
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette, specifying the results and any replacement parts fitted

1-STAR As-Found Calibration

  • Pipette checked against manufacturer’s specification*
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette

1-STAR Calibration (to manufacturer’s specification*)
Single-Channel: a four reading accuracy and precision check at mid-point
Multi-Channels: two readings taken on EVERY channel at mid point

Mail-In Servicing
Our normal turn-around time is within 5 working days from receipt to dispatch, provided that we have all the information required. Free return postage by courier.

On-Site Servicing
Contact STARLAB to discuss your requirements.

*Calibration to ISO 8655 or your own specifications can be performed instead if you wish.


2-STAR Service & Calibration

  • Pipette dismantled, cleaned internally, inspected and leak tested
  • Where necessary, worn parts are replaced
  • Pipette cleaned externally
  • If necessary, your pipette will be adjusted to comply and recalibrated
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette, specifying the results and any replacement parts fitted

2-STAR As-Found Calibration

  • Pipette checked against manufacturer’s specification*
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette

2-STAR Calibration (to manufacturer’s specification*)
Single-Channel: a three reading accuracy and precision check at min. and max. points
Multi-Channels: two readings taken on EVERY channel at min. and max. points

Mail-In Servicing
Our normal turn-around time is within 5 working days from receipt to dispatch, provided that we have all the information required. Free return postage by courier.

On-Site Servicing
Contact STARLAB to discuss your requirements.

*Calibration to ISO 8655 or your own specifications can be performed instead if you wish. 


3-STAR Service & Calibration

  • Pipette dismantled, cleaned internally, inspected and leak tested
  • Where necessary, worn parts are replaced
  • Pipette cleaned externally
  • If necessary, your pipette will be adjusted to comply and recalibrated
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette, specifying the results and any replacement parts fitted

2-STAR Calibration (to manufacturer’s specification*)
Single-Channel: a three reading accuracy and precision check at min, mid and max. points
Multi-Channels: two readings taken on EVERY channel at min, mid and max. points

Mail-In Servicing
Our normal turn-around time is within 5 working days from receipt to dispatch, provided that we have all the information required. Free return postage by courier.

On-Site Servicing
Contact STARLAB to discuss your requirements.

*Calibration to ISO 8655 or your own specifications can be performed instead if you wish.  


QuickCal

  • Pipette dismantled, cleaned internally, inspected and leak tested
  • Where necessary, worn parts are replaced
  • If necessary, your pipette will be adjusted to comply and recalibrated
  • Calibration date sticker to show the next calibration-due date
  • Service report showing details of all pipettes and any spare parts fitted

QuickCal Calibration (to ISO 8655 specification)
Single-Channel: a three reading accuracy and precision check at mid point
Multi-Channels: visual check is made across EVERY channel and three readings taken on middle channel

Mail-In Servicing
Our normal turn-around time is within 5 working days from receipt to dispatch, provided that we have all the information required. Free return postage by courier.

On-Site Servicing
Contact STARLAB to discuss your requirements.

Custom Servicing

We can service your pipettes to your exact requirements:

  • You choose the number of readings per channel
  • You choose the number of test points
  • Just let us know what you need, and we'll send you a competitive quote

For a quote, call us on +44 (0)1908 283810, email servicecentre@starlab.co.uk or use the Quote Request Form.

UKAS Calibration

As a UKAS accredited laboratory, you can be sure that all Caltech staff are competent and fully-trained, that our instruments are calibrated and properly maintained, and our servicing is carried out in the correct conditions. UKAS is an internationally recognised standard which ensures full traceability of data, and requires both internal and external quality control.

The UKAS calibration includes ten readings at minimum, mid and maximum points, to ensure accuracy, linearity and precision. It can also include a full service, and the repair and replacement of any spare parts, if required. The UKAS Certificate of Calibration includes a statement of measurement of uncertainty per volume setting.

Download a copy of STARLAB UKAS Certificate

AS FOUND UKAS CALIBRATION

Checks the performance of your pipette prior to servicing or as part of your regular checks. No adjustment of the pipette is made; this is purely a statement of how the pipette is performing.

  • Pipette is checked against specification
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette, showing pass or fail

SERVICE & UKAS CALIBRATION

For pipettes requiring a service as well as calibration to UKAS standards:

  • Pipette dismantled, cleaned internally, inspected and leak tested
  • Where necessary, worn parts are replaced
  • Pipette cleaned externally
  • Calibration date sticker to show the next calibration-due date
  • Certificate of Calibration for each pipette, specifying the results and any replacement parts fitted

PRE & POST

For traceability; if you would like an As Found calibration to how how your pipette has been performing prior to servicing and calibration. This option includes:

  • As Found UKAS Calibration (as above), followed by
  • Service & UKAS Calibration (as above)

Calibration levels

10 Readings at 3 Volumes:
10 readings, on each channel of the pipette (1, 8 or 12) at min, mid and max points.

5 Readings at 3 Volumes*:
5 readings*, on each channel of the pipette (1, 8 or 12) at min, mid and max points.

5 Readings at 2 Volumes*:
5 readings*, on each channel of the pipette (1, 8 or 12) at min and max points.

*Please note that selecting 5 readings it is on the understanding that it does not permit a conclusion of conformity to ISO 8655.

Mail-In Service
Turn around time 5 working days from receipt. Free return postage by courier.

On-Site Servicing
Please contact STARLAB to discuss your requirements.