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Standard Service Levels.
Passionate for results?
Keep your pipettes maintained and calibrated so you can be confident they're performing with the accuracy and precision they're designed for!
We service all makes and models, manual and electronic. These standard service levels are also used to calibrate repeat dispensers and bottle-top dispensers.
Use our MAIL-IN SERVICE with a quick turnaround. Or, we can come to you forON-SITE SERVICING.
All pipettes for servicing must be accompanied with a completed and signed Decontamination Declaration!
Mail-In Info
On-site info
Pipette Controllers
Decontamination
As Found calibration.
As Found calibrations provide a check of the current performance of your pipette, enabling you to validate previous work. No adjustment or servicing is performed. As Found is purely a statement of how the instrument is performing.
All service levels include the following:
As-Found calibration carried out at manufacturer's, ISO8655 or your own specification (note your requirement on the Decontamination Declaration)
A Certificate of Calibration showing a pass or fail based on the target specification
Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)
Calibration is carried out with a specified number of readings taken at set volume points depending, on the service level chosen. Our service levels are as follows:
2-STAR
4 readings at min & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.
2-STAR PLUS
10 readings at min & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.
3-STAR1)
4 readings at min, mid & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.
3-STAR PLUS1)
10 readings at min, mid & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.
1)3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.
Service & calibration.
With a Service & Calibration, adjustment and servicing is undertaken. The purpose is to confirm "as left" post-calibration accuracy. It does not determine if the pipette was providing correct measurements during its last period of use.
All service levels include the following:
Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
Pipette externally cleaned2)if requested on Decontamination Declaration and Purchase Order
Calibration carried out at manufacturer's, ISO8655 or your own specification (note your requirement on the Decontamination Declaration)
If necessary, your pipette will be adjusted to comply and recalibrated to meet the required specifications
Certification of Calibration showing the results and any spare parts fitted
Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)
Calibration is carried out with a specified number of readings taken at set volume points, depending on the service level chosen. Our service levels are as follows:
2-STAR
4 readings at min & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.
2-STAR PLUS
10 readings at min & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.
3-STAR3)
4 readings at min, mid & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.
3-STAR PLUS3)
10 readings at min, mid & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.
2) If you would like this optional extra, the ordering code for the External Clean (C0000-M055) must be included on your Purchase Order.
3) 3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.
Pre & post calibration.
Pre & Post Calibrations provide both a statement of how the instrument is performing "as-found", and then adjustment and servicing is undertaken to confirm "as-left" post-adjustment accuracy.
All service levels include the following:
As-Found Calibrationcarried out at manufacturer's, ISO8655 or your own specification (note your requirement on the Decontamination Declaration) A Certificate of Calibration showing a pass or fail based on the target specifiction
Service. Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced Pipette externally cleaned4)if requested on Decontamination Declaration and Purchase Order
As-Left Calibrationcarried out at manufacturer's, ISO8655 or your own specification If necessary, your pipette will be adjusted to comply and recalibrated to meet the required specifications Certification of Calibrationshowing the results and any spare parts fitted
Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)
Calibration is carried out with a specified number of readings taken at set volume points, depending on the service level chosen. Our service levels are as follows:
2-STAR
4 readings at min & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.
2-STAR PLUS
10 readings at min & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.
3-STAR5)
4 readings at min, mid & max volumes
For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.
3-STAR PLUS5)
10 readings at min, mid & max volumes
For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.
4)If you would like this optional extra, the ordering code for the External Clean (C0000-M055) must be included on your Purchase Order.
5)3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.
Pipette controller servicing.
Ensure your pipette controllers are working properly and are leak-free!
Servicing includes:
Pipette controller inspected
Leak tested
Worn parts replaced, if necessary
External clean
Certification of Confirmation that the controller has been serviced, tested and is leak free.
Pipette Controller Service Art. Nos:
on-site: C0010-0000 mail-in: C0020-0000
Contact our servicing team:
Have a query regarding a pipette that has already been mailed-in to our laboratory for servicing?
