Standard Service Levels.

Passionate for results?

Keep your pipettes maintained and calibrated so you can be confident they are performing with the accuracy and precision they are designed for!

We service all makes and model of pipette, both manual and electronic, as well as repeat dispensers and bottle-top dispensers. 

For standard service levels, you can use our MAIL-IN SERVICE with a quick turnaround, or we can come to you for ON-SITE SERVICING.

 

Looking Pipette Controller Servicing?

All pipettes must be accompanied by a completed and signed Decontamination Declaration!

As Found calibration.

As Found calibrations provide a check of the current performance of your pipette, enabling you to validate previous work. No adjustment or servicing is performed. As Found is purely a statement of how the instrument is performing.

All service levels include the following:

  • As-Found calibration carried out at manufacturer's, ISO8655 or your own specification (as selected on the Decontamination Declaration)
  • A Certificate of Calibration showing a pass or fail based on the target specification
  • Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)

Calibration is carried out with a specified number of readings taken at set volume points depending, on the service level chosen. Our service levels are as follows:

2-STAR

4 readings 
at min & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.

2-STAR PLUS

10 readings 
at min & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.

3-STAR1)

4 readings 
at min, mid & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.

3-STAR PLUS1)

10 readings 
at min, mid & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.

1) 3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.

Service & calibration.

With a Service & Calibration, adjustment and servicing is undertaken. The purpose is to confirm "as left" post-calibration accuracy. It does not determine if the pipette was providing correct measurements during its last period of use.

All service levels include the following:

  • Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
  • Pipette externally cleaned2) if requested on Decontamination Declaration and Purchase Order
  • Calibration carried out at manufacturer's, ISO8655 or your own specification (as selected on the Decontamination Declaration)
  • If necessary, your pipette will be adjusted to comply and recalibrated to meet the required specifications
  • Certification of Calibration showing the results and any spare parts fitted
  • Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)

Calibration is carried out with a specified number of readings taken at set volume points, depending on the service level chosen. Our service levels are as follows:

2-STAR

4 readings 
at min & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.

2-STAR PLUS

10 readings 
at min & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.

3-STAR1)

4 readings 
at min, mid & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.

3-STAR PLUS1)

10 readings 
at min, mid & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.

2) If you would like this optional extra, the ordering code for the External Clean (C0000-M055) must be included on your Purchase Order.

3) 3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.

Pre & post calibration.

Pre- and post-calibrations document the pipette’s accuracy before (“as-found”) and after (“as-left”) any adjustments or servicing.

All service levels include the following:

AS FOUND CALIBRATION:

  • Calibration carried out at manufacturer's, ISO8655 or your own specification (as selected on the Decontamination Declaration)
  • A Certificate of Calibration showing a pass or fail based on the target specifiction

SERVICE:

  • Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
  • Pipette externally cleaned4) if requested on Decontamination Declaration and Purchase Order

AS LEFT CALIBRATION:

  • Calibration carried out at manufacturer's, ISO8655 or your own specification
  • If necessary, your pipette will be adjusted to comply and recalibrated to meet the required specifications
  • Certification of Calibration showing the results and any spare parts fitted
  • Calibration Date Sticker to show the next calibration due date (if defined on the Decontamination Declaration)

Both calibrations are carried out with a specified number of readings taken at set volume points, depending on the service level chosen. Our service levels are as follows:

2-STAR

4 readings 
at min & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min & max volumes.

2-STAR PLUS

10 readings 
at min & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min & max volumes.

3-STAR1)

4 readings 
at min, mid & max 
volumes

For multi-channels, TWO readings taken on EVERY CHANNEL at min, mid & max volumes.

3-STAR PLUS1)

10 readings 
at min, mid & max 
volumes

For multi-channels, TEN readings taken on EVERY CHANNEL at min, mid & max volumes.

4) If you would like this optional extra, the ordering code for the External Clean (C0000-M055) must be included on your Purchase Order.

5) 3-STAR and 3-STAR PLUS conforms to the requirement of ISO8655-7:2022 for single channels only.

Pipette Controllers

Well-maintained pipette controllers deliver accurate volumes, which are essential for your results. Leaks can cause inaccurate liquid aspiration and dispensing, with fluctuating volumes that can lead to poor reproducibility and unreliable experimental data. Look after your equipment and your results, with regular maintenance.

Servicing includes:

  • Pipette controller inspected
  • Leak tested
  • Worn parts replaced, if necessary
  • External clean
  • Certification of Confirmation that the controller has been serviced, tested and is leak free.

For help, advice and more information:

Have a query regarding a pipette that has already been mailed-in to our laboratory for servicing?

 

Contact the servicing team at:

servicecentre@starlab.co.uk

Have a general servicing enquiry or want to discuss a new or existing on-site clinic?

 

Contact the servicing team at:

+44 1908 283810

 service@starlab.co.uk


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