Delivery and shipping

Orders placed through the eShop are subject to a minimum order value of 100 GBP to qualify for free of charge delivery. Orders below 100 GBP will incur a 18.50 GBP delivery charge (UK mainland), unless Starlab UK has otherwise agreed in writing. Please enquire for UK delivery charges outside the mainland.

Delivery via the eShop is limited to the UK only. If you require delivery outside of the UK please contact our International Office at info@starlab.de
For all eShop orders, the transportation will be booked by our distribution centre according to the weight and volume of the ordered items.

Delivery Time

The majority of our orders are delivered within 24 hours. If you place your order before 3pm, you can usually expect it the next day, depending on stock availability and courier schedules. While our stock levels are regularly updated, high demand can occasionally lead to discrepancies between listed and actual availability. In such cases, delivery might take a little longer, or you may receive partial shipments. If there is a delay, or you receive a partial delivery, don't worry — our customer service team will contact you to discuss alternative products and provide delivery updates alongside your order confirmation.

To help you navigate stock availability, we’ve implemented a handy traffic light system.

Orders are processed immediately, with available products delivered within approximately 48 hours. Orders placed before 3pm will be delivered next day (subject to stock availability and courier schedules).

We might not be able to fully fulfill your order. In this case, you can contact our Customer Service team, who will be happy to provide information on availability, lead times, and alternative options.

For any delivery queries, please contact: infoline@starlab.co.uk or call +44 (0)1908 283800.